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![]() Sales Training University The Auto-Pilot Salesperson Verbal and Non-Verbal Communication: Detecting the verbal and non-verbal buying signs is a secret weapon for the perceptive salesperson. A prospect that may be refusing to buy could be inadvertently expressing his real thoughts through his body language, tone of voice, handwriting, and other hidden signals. Exploring this dimension of subconscious communication becomes an advantage to the astute salesperson. In addition to being a topic of detection it is also a topic of developing the art of diplomacy, and the demonstration of professionalism in grooming and dress.
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